Customer care
Returns & Refunds
Mzyot is built for confident shopping. If an eligible item is damaged, incorrect, or not as described, our team helps you resolve it with a clear return and refund process.
Return Window
Eligible products can be requested for return within 7 days of delivery. The item should be unused, with original tags, accessories, manuals, and packaging wherever applicable.
Eligibility Checks
Some products may be non-returnable for hygiene, safety, software activation, or final-sale reasons. Product-specific return eligibility shown at checkout or on the product page will apply.
Refund Timeline
Once the returned item passes quality checks, refunds are initiated to the original payment method. Bank and payment partner timelines may vary, but most refunds reflect within 5 to 7 business days after approval.