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Frequently Asked Questions
Quick answers for the questions customers ask most often about shopping with Mzyot.
How do I track my Mzyot order?
Sign in and open the orders page to view your order status, shipment updates, and tracking information when it is available.
What payment methods does Mzyot support?
Mzyot supports the payment methods enabled at checkout, including Razorpay-powered online payments and other options shown for eligible orders.
Can I return a product?
Eligible products can be requested for return within the stated return window. The product must meet policy checks for condition, packaging, and category eligibility.
When will I receive my refund?
Refunds are initiated after return approval and quality checks. Most refunds reflect within 5 to 7 business days after approval, depending on the payment partner.
How do I contact customer support?
Use the contact page to submit your name, email, subject, and message. Include your order details if the question is related to a purchase.
Why is a product unavailable for my location?
Availability can depend on stock, seller coverage, courier serviceability, and local pin-code support.